Shipping policy
Please choose your order carefully as we cannot make changes after it has been and dispatched.
We use Post Haste, Castle Parcels, PBT Couriers, Mainstream Freight, MainFreight and PBT Freight to ship our products depending on weight, size and delivery locations.
All orders are shipped using Track and Trace and require a signature upon delivery
For Courier delivery allow 1-3 working days.
Delivery to Rural Addresses normally takes an extra 2-3 day
For Freight / Transport delivery allow 1-5 working days
The delivery times are only estimates and quoted in good faith, delays can happen outside of our control. Please contact us if you have any concerns on delivery and we can follow up the delivery with the carrier. We take no responsibility for courier and transport delays and cannot offer any compensation.
Please supply a physical delivery address as our couriers don’t deliver to P.O.Box’s.
Unless otherwise stated all deliveries are made between Monday & Friday during normal business hours.
Orders placed on a New Zealand public holiday will be processed on the next business day.
If for some reason we cannot fulfill your order within the specified time frames you will be notified by email or phone of the new delivery time.
Orders paid for using Direct Credit / Internet Banking or Bank Transfer will be shipped upon confirmation that your payment has been received. Payments normally take around 24 hours to reach our bank account, allow longer for weekends and public holidays.
Before signing the Couriers Ticket or Freight Carriers delivery docket, inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket and then sign it.
You MUST notify us within 24 hrs of any internal or external damages to your goods.
In the unfortunate circumstance that your delivered goods arrive damaged, you MUST notify us within 24 hours to raise a claim. A claim will not be accepted if lodged after 24 hours.
Email or start a live chat. You MUST include your order information and pictures of your damage.
Once we make an assessment and a claim is accepted, we will arrange a collection of the damaged goods. Once collected, we can issue a replacement to be sent.
Superficial damage to items
We understand that during the process of handling, and transporting your items, there is a possibility of minor dings and dents occurring. We want to assure you that superficial damage does not impact the performance of the appliance in any way. However, please note that due to this reason, We are unable to consider claims for replacement products. We apologize for any inconvenience this may cause and appreciate your understanding.
If you receive an item with superficial damage, to make it easier for customers to be compensated and to avoid a lengthy claim and return process, We will compensate you with a voucher to the value of 5% of the value of the item and up to a maximum of $50.00.
To claim superficial damage compensation, please take a clear photo of the damaged item and packaging and send it to us via the contact form or email to Sales@easyquip.co.nz. Remember to include your order information.
Please note that we are unable to offer a refund if this damage is: Minor; Not visible from the front of the appliance/item; Not affecting item performance or use.
