Warranty

Easyquip Warranty & Repair Policy
At Easyquip, we stand behind the quality of our log splitters, small engines, water blasters, line trimmers, post hole borers, and parts. All products are backed by guarantees that protect your purchase under the New Zealand Consumer Guarantees Act (CGA).
1. Our 12-Month Back-to-Base Warranty
Unless a longer warranty period is explicitly stated on a product page, Easyquip provides a 12-month voluntary warranty from the date you receive your goods. This covers manufacturing defects in materials and workmanship under normal use.
  • Back-to-Base: Our warranty is strictly back-to-base. All physical assessments, testing, and repairs are carried out at our warehouse or by a repairer we nominate.
  • No On-Site/Mobile Cover: Routine on-site servicing, field call-outs, or mobile mechanic fees are not covered by this warranty.
2. How to Make a Claim
If your equipment develops a fault, stop using it immediately to prevent injury or further mechanical damage.
Please contact us directly before arranging any third-party repairs, as we must be given the first opportunity to resolve the issue. To start a claim, email us with:
  1. Your order or invoice number
  2. The product model and serial number (if it has one)
  3. A clear description of what is happening
  4. Photos or a short video showing the issue
3. Freight Costs & The Assessment Process
  • Upfront Courier Freight: For standard courier items and components, the customer covers the initial return courier cost to our warehouse.
  • Reimbursement: If our assessment confirms a manufacturing fault covered by the CGA, Easyquip will fully reimburse you for reasonable, standard return freight costs (please save your courier receipt).
  • If No Fault is Found: If the issue is caused by misuse, bad fuel, or normal wear rather than a manufacturing defect, you will be responsible for the assessment fee and freight costs before the machine is returned.
4. Log Splitters & Heavy Machinery: "Component-Only" Returns
Because shipping a full log splitter or large water blaster is incredibly heavy and expensive, we generally do not require the whole machine to come back.
  1. Our team will review your photos or video to isolate the issue remotely.
  2. We will ask you to unbolt and return only the specific faulty part (such as the hydraulic valve, pump, or cylinder) using a standard courier.
  3. Once tested and confirmed faulty, we will reimburse your courier cost and ship a brand-new or repaired component back to you for free, along with instructions on how to refit it.
  4. Note: If a full machine return is legally required under the CGA, we will arrange and pay for the freight collection.
5. Dangerous Goods Warning: Drain Fuel & Oil First
To comply with New Zealand courier safety and transport laws, all engines, water blasters, and fuel-driven tools must be completely drained of fuel and oil before being handed to a courier. Easyquip cannot accept or process shipments that arrive with fluids remaining in them due to fire and environmental hazards.
6. What is Excluded?
This voluntary warranty does not cover:
  • Normal Wear & Tear / Consumables: Trimmer lines, bump heads, chains, cutting blades, spark plugs, air/fuel filters, drive belts, mechanical seals, and batteries (unless they fail prematurely due to a proven manufacturing defect).
  • User Damage: Faults caused by fuel contamination (e.g., stale petrol or wrong oil mix), overloading, lack of maintenance, incorrect assembly, improper storage, or unauthorized modifications.