Refund policy

Changed Your Mind?
If the Product is Unopened
You may return goods up to 15 days from the date of purchase, provided the following applies:
  • Goods must be returned to Easyquip at the buyer's cost with proof of purchase.
  • Goods will be accepted for a return only if unused, in original condition, and in the original, unopened packaging.
  • You must fill out and include a returns form with your delivery.
  • The Outcome: If accepted, you can elect to receive a store credit or a refund for the full purchase price of the item(s) (excluding original freight costs).
If the Product has been Opened
You may return goods up to 15 days from the date of purchase, provided the following applies:
  • Goods must be returned to Easyquip at the buyer's cost with proof of purchase.
  • Goods will be accepted for a return only if unused, in original condition, and in the original packaging.
  • You must fill out and include a returns form with your delivery.
  • The Outcome: If accepted, you can elect to receive a store credit or a refund for the purchase price of the item(s) (excluding original freight) less a 10% restocking fee

Note: Goods may not be accepted for a change-of-mind return or a price adjustment if they have been discounted or put on clearance at any time following the date they were purchased.
Can I Exchange a Product?
We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can exchange it for a product of the same type but a different colour or size. It must be exchanged in New condition, in its original packaging, and within 15 days from the date of purchase.
Please contact us by email at sales@easyquip.co.nz to arrange an exchange.
Returning for Warranty Assessment or Repair
If your product has failed and you believe it is a warrantable manufacturing defect, please contact us before arranging the return of any goods.
1. Remote Assessment First (Saves You Freight)
If you are unable to bring the item to our Auckland warehouse immediately, we will request images or videos of the issue. Our technicians will review these to determine the cause of the problem. Where possible, we will guide you through a swift resolution to get you back up and running with minimal interruption.
2. Log Splitters & Heavy Machinery: "Component-Only" Returns
Because shipping a full log splitter or large water blaster is incredibly heavy and expensive, we generally do not require the whole machine to be returned to our warehouse.
  • Following our initial remote video assessment, we will isolate the specific suspected faulty part (such as a hydraulic valve, pump, or cylinder).
  • You will only need to detach and courier that specific component to us at your initial expense.
  • If our workshop tests the component and confirms a genuine manufacturing fault, we will fully reimburse your standard return courier costs and ship a replacement or repaired part back to you free of charge.
3. Assessment Fees & The CGA
Items must be within their warranty period to qualify for coverage. A minimum assessment fee of $50 + GST applies to physical inspections.
  • If it is a warranty fault: This assessment fee is completely waived, and your reasonable, standard return freight costs will be reimbursed. If a genuine manufacturing fault is confirmed and we are unable to repair it, remedies under the Consumer Guarantees Act (CGA) apply, including a replacement or full refund.
  • If it is not a warranty fault: If the issue was caused by customer misuse, lack of maintenance, normal wear and tear, or contaminated/stale fuel, the assessment fee, repair labor, and return freight costs must be paid by the customer.
4. Dangerous Goods Safety Rule
To comply with New Zealand courier safety laws and environmental regulations, all engines, water blasters, and fuel-driven tools must be completely drained of all fuel and oil before being handed to a courier. Easyquip cannot accept or process shipments that arrive with fluids remaining in them.