Refund policy

Returns

Changed your mind?

You may return goods up to 15 days from the date of purchase, but the following applies:

  • Goods must be returned to Easyquip at the buyer's cost with proof of purchase.
  • Goods will be accepted for a return only if unused, in an original condition and in the original unopened packaging.
  • Fill out and include a returns form with your return.

If accepted, you can elect to receive a store credit or a refund for the full purchase price of the item(s) (excluding freight).

What if I opened the product?

You may return goods up to 15 days from the date of purchase, but the following applies:

  • Goods must be returned to Easyquip at the buyer's cost with proof of purchase.
  • Goods will be accepted for a return only if unused, in an original condition and in the original packaging.
  • Fill out and include a returns form with your return.

If accepted, you can elect to receive a store credit or a refund for the purchase price of the item(s) (excluding freight) less a 10% restocking fee.

NOTE: Goods may not be accepted for return under this policy or for a price adjustment if they have been discounted at any time following the date they were purchased.

Can I exchange a product?

We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can exchange it. You can exchange it for a product of the same type, but different colour or size. It must be exchanged in New condition, in original packaging and up to 15 days from the date of purchase.

Please contact us by email at sales@easyquip.co.nz to arrange an exchange.

Returning for repair

If your product has failed and you believe this is a warrantable fault and wish to return it to us for inspection or repair please contact us before arranging the return of goods. If you are unable to bring the item in-store immediately we will request images or videos to see if we can determine the cause of the issue and if possible, guide you through a resolution to get you back up and running with minimal interruption.

Please note items MUST be inside their warranty period. A minimum assessment fee of $50 + GST applies to all repairs. This fee will be waived if the job is deemed a warranty repair. If a genuine fault is found not caused by the customer and we are unable to repair it, the Consumer Guarantees Act applies.

How to return

Please contact us via email at sales@easyquip.co.nz to arrange a return. 

A returns form is available to download via the order history section of your account page. A Label is included on the second page of the returns form, make sure you attach this to the packaging you return your goods in to help us quickly identify your goods, failure to do so will result in significant delays.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace or repair items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@easyquip.co.nz and send your item to: EasyQuip Ltd, 3A Smales Road, East Tamaki Auckland 2013, New Zealand

Shipping
To return your product, you should couier your product to: EasyQuip Ltd, 3A Smales Road, Auckland 2013, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.