Welcome to Easyquip. These Terms and Conditions ("Terms") govern your use of our website and the purchase of any products from us, including log splitters, small engines, water blasters, line trimmers, post hole borers, and replacement parts.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Definitions and Interpretation
- "Easyquip", "we", "us", or "our" means the business operating as Easyquip, its employees, and authorized agents.
- "Customer", "you", or "your" means any individual, firm, or company accessing this website or placing an order with us.
- "Goods" or "Products" means any machinery, tools, equipment, engines, or parts supplied by Easyquip.
- "CGA" means the New Zealand Consumer Guarantees Act 1993.
- "FTA" means the New Zealand Fair Trading Act 1986.
2. Account Registration and Website Use
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If you create an account on our website, you are entirely responsible for maintaining the confidentiality of your login details.
- You agree to provide accurate, current, and complete information during checkout or registration.
- We reserve the right to suspend or terminate accounts, or refuse service at our discretion if false or misleading information is provided.
3. Pricing, Orders, and Availability
- Currency and Taxes: All prices listed on our website are in New Zealand Dollars (NZD) and are inclusive of GST but exclusive of freight costs unless stated otherwise.
- Order Acceptance: Placing an order constitutes an offer to buy. An order is only accepted when you receive a shipment confirmation or invoice from us. We reserve the right to cancel any order prior to dispatch due to stock shortages, pricing errors, or freight issues.
- Stock Levels: While we endeavor to keep inventory accurate, some products or parts may experience stock delays. If an item you ordered is unavailable, we will contact you promptly to offer a substitute, store credit, or full refund.
4. Shipping and Delivery
- Delivery Locations: We ship products and parts across New Zealand. Extra freight charges may apply to rural (RD) or remote addresses.
- Tail-Lift / Heavy Freight: For heavy machinery like log splitters and water blasters, delivery is generally to the nearest transport depot or a commercial address with unloading facilities. If residential tail-lift delivery is required, additional fees may apply.
- Delivery Timeframes: Any delivery windows provided are estimates only. Easyquip is not liable for transport delays caused by third-party freight carriers.
5. Change-of-Mind Returns and Cancellations
- No Statutory Obligation: We are not required by law to accept change-of-mind returns.
- Voluntary Returns Policy: Under our voluntary returns policy, please contact us within 15 days of receiving your goods to request a return. Approved change-of-mind returns must be unused, complete, undamaged, and in their original packaging, with proof of purchase. You are responsible for return freight.
- Fees and Payouts: After inspection, we will provide either a store credit for the product price or a refund less a 10% restocking fee, as agreed with you before return. Original delivery charges are not refundable for change-of-mind returns.
- Exclusions: Goods clearly marked as clearance or disposal items, or discounted by 40% or more, are excluded from this voluntary policy. This does not affect rights relating to faulty, damaged, or incorrectly described goods.
- Order Cancellations: Contact us promptly to request cancellation before dispatch. Any proposed cancellation charge will be explained and agreed, and will reflect reasonable costs actually incurred. If your order has already been dispatched, the returns policy applies.
- Fault Exception: No restocking or cancellation fee applies to a refund you are legally entitled to receive because of a product fault or our failure to fulfill the order.
6. Risk and Title
- Risk of damage or loss to the Goods passes to you upon delivery to your nominated address or upon collection from our warehouse.
- Ownership and legal title of the Goods do not pass to you until Easyquip has received payment in full for the order.
7. Warranty and Product Fault Returns
- 7.1 Consumer Guarantees Act (CGA): Nothing in these Terms limits, excludes, or modifies any statutory consumer rights or remedies available to you under the CGA, except where explicitly contracted out under section 8 (Business Purchases).
- 7.2 12-Month Back-to-Base Warranty: Easyquip provides a voluntary 12-month back-to-base warranty from the date of delivery against defects in materials and workmanship. This warranty applies strictly to goods operated under normal use and maintained in accordance with manufacturer instructions. Routine on-site servicing, field call-outs, or mobile mechanic fees are explicitly excluded.
- 7.3 Returns Process & Safety Mandate: To make a claim, you must stop using the equipment immediately and contact Easyquip with proof of purchase, a description of the issue, and photos/video of the fault. All fuel-driven machinery, engines, and water blasters must be completely drained of fuel and oil prior to transport to comply with New Zealand courier safety regulations. Easyquip reserves the right to reject shipments containing residual fluids.
- 7.4 Upfront Freight & Reimbursement: For standard courier items and components, the customer is responsible for arranging and paying for the initial return freight to our warehouse. If Easyquip’s physical assessment confirms a qualifying manufacturing fault under the CGA, we will fully reimburse you for reasonable, standard return freight costs.
- 7.5 Heavy Machinery & Component-Only Returns: For heavy or bulky equipment (including log splitters), Easyquip generally resolves claims via remote diagnosis. You will only be required to detach and return the specific suspected faulty component (e.g., hydraulic valve, cylinder, or pump) via standard courier at your initial expense. If the component is found to be faulty, freight will be reimbursed, and a replacement component will be supplied free of charge. If a full machine return is legally required under the CGA and transport is difficult or expensive, Easyquip will arrange collection at our expense.
- 7.6 Warranty Exclusions: This voluntary warranty does not cover routine servicing, normal wear and tear (including trimmer lines, bump heads, chains, blades, spark plugs, filters, belts, and seals), or damage caused by fuel contamination, bad lubricants, misuse, overloading, neglect, or unauthorized third-party repairs.
8. Business Purchases & Contracting Out of the CGA
- If you are acquiring Goods from Easyquip for the purposes of a business (as defined in Section 2 of the Consumer Guarantees Act 1993), you agree that the guarantees and remedies provided under the Consumer Guarantees Act 1993 do not apply.
- The parties agree that it is fair and reasonable to be bound by this provision under Section 43(3) of the Act.
- To the maximum extent permitted by law, Easyquip excludes all liability for indirect, consequential, or economic loss, including commercial downtime, rental machine costs, or loss of profits arising out of any defect or failure of the Goods.
9. Limitation of Liability
- Except as explicitly provided by the CGA or these Terms, Easyquip’s maximum total liability to you for any claim, loss, or damage relating to our products or website will not exceed the actual purchase price paid by you for the specific Goods that gave rise to the liability.
10. Privacy Policy Integration
- We collect and process your personal information (name, address, phone number, email) to fulfill orders, arrange delivery, process warranty claims, and meet legal requirements.
- We share your details only with essential third parties, such as freight couriers and payment processors. You have the right to request access to, or correction of, your personal data at any time.
11. Errors, Inaccuracies, and Typographical Mistakes
- Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.
- We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
12. Governing Law and Disputes
- These Terms are governed by and construed in accordance with the laws of New Zealand.
- If a dispute arises, we encourage you to contact Easyquip first so we can seek an amicable resolution. Nothing in these terms prevents either party from seeking assistance via the New Zealand Disputes Tribunal or courts of law.
